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Accounts belong to an inspection company rather than to an individual. Whoever sets the company up creates the administrator account, and everybody else joins that company by invitation.

If your company already uses BlueTape, ask your administrator to invite you; the invitation carries you to the sign-up page with the company already filled in. If nobody has set the company up yet, that is the “Create admin account” route on the sign-in page.

Choose “Forgot your password?” on the sign-in screen. Enter your company and username and we send a six-digit code to the email address on the account. It works once, and only for ten minutes.

If you are an inspector and did not give an email address, your company administrator can issue you a temporary one from Company and users instead, and the app asks you to choose a new password the first time you sign in with it.

Nothing arrives unless the company and username match an account that has an address on it. We do not say which of the two was wrong, because that would let anybody find out who has an account here.

Yes, for the part of the job that happens in the house. Once the app has opened on a phone at least once, you can photograph findings, record styles and materials, and work through the inspection with no signal at all — in a basement, a crawlspace, or a house with no service.

Photographs taken with no signal are held on the phone and marked “Waiting for a signal” rather than failed. Nothing is lost, and nothing needs to be tapped: as soon as you are back in range they upload and draft themselves.

Writing the drafts and producing the finished report do need a connection, because that is where the work actually happens.

The photograph itself, the report item it belongs to, and the wording your company has supplied as its reference library. That is sent to Anthropic's API, which returns the draft.

The client's name, the property address and your licence number are not sent with those requests. Anthropic does not use the content to train its models. Corrections you make are kept and used only to improve drafts for your own company, never for anybody else's.

The Privacy Policy sets all of this out in full, including who else is involved and what they each do.

Yes. Open a job and choose Photos to see everything shot on it. Tapping a photograph lets you retake it or throw it away.

Deleting a photograph deletes it everywhere — from the phone, from the job, and from the backup on our servers. Since these are photographs of the inside of somebody's house, a delete that leaves the file behind would not be a delete.

From inside the app, with no need to write to anybody. On a phone, open the menu and choose Delete my account; on a computer it is on your account page.

That removes your details, your sessions, and the inspections and photographs belonging to you. An administrator deleting a company removes the company's inspections and photographs with it.

A short record of security events and of what has been charged is kept afterwards, because we are required to be able to show it. The Privacy Policy names exactly what survives and why.

BlueTape is sold through our website rather than through the app, and a subscription bought there works on every device you sign in on. Card details are entered on our payment provider's own pages and never reach our servers.

There is nothing to buy inside the iPhone app, and no part of the app is locked behind a purchase made there.

Write to the address above and say what you were doing, what you expected, and what happened instead. If it involves a particular inspection, the property address is enough for us to find it.

A screenshot or a short screen recording is worth more than a paragraph, and if the app is behaving differently on one phone than another, telling us which phone and which version of iOS saves a round of questions.